Surrounded by 40,000 acres of forest and wildlife, Mohonk Mountain House offers stunning panoramic views and outdoor adventures for guests visiting the Hudson Valley historic hotel. Built in 1869, Mohonk operates out of a Victorian Castle 90 miles north of New York City and features farm-to-table cuisine and an award-winning spa.

Mohonk turned to NAVIS to activate an outbound strategy focused on reaching out proactively to past guests and unbooked leads. It was a bit unorthodox for the property at the time, but the team quickly learned outbound was the hotel’s secret sauce to never missing a lead and maximizing revenue.

“NAVIS really turned the model upside down for us,” said Eric Gullickson, General Manager. “We have turned our organization into a really high performing sales team. With NAVIS, we achieved a 70% average yearly occupancy rate – we had never achieved that before – ever.”