NAVIS for Hotels & Resorts

The #1 Hospitality CRM platform that combines voice, web, and email into a single solution.

Support Through the Entire Guest Journey

NAVIS’ suite of products are ready to support you from guest dreaming to reminiscing.

Capture and convert

Whether over the phone or online, NAVIS helps capture guest interest and information and turn dreamers into bookers.

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Create actionable leads from abandoned bookings
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Produce captivating marketing messages
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Nurture every lead with precision

Personalize the experience

Knowing your guests’ interests is easy with NAVIS Marketing & Reservation Sales Suites, so you can personalize every interaction.

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Segment and target the right guests
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Customize communications for greater impact
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Turn agent insights into personalized guest touchpoints

Personalize the experience

Knowing your guests’ interests is easy with NAVIS Marketing & Reservation Sales Suites, so you can personalize every interaction.

9
Segment and target the right guests
9
Customize communications for greater impact
9
Turn agent insights into personalized guest touchpoints

Nurture the guest relationship

Don’t just capture a guest once, turn them into a repeat guest.

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Automate follow-up for unbooked reservations
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Send personalized post-stay emails
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Know guest travel history & influence future stays

Reservation Sales

See your performance all in one place. Manage leads, track agent performance, and monitor marketing campaigns and promotional packages. 

Marketing Suite

Automate, segment, and personalize communications – delivering the right message to the right person at the right time. Integrate with your PMS to generate personalized communications pre, during, and post-arrival.

RezForce

Have a dedicated Call Center 24/7/365 or just for after-hours and overflow. You’ll be capturing guest lead data at all hours of the day, never missing a chance for a booking or to grow your database.
 

Property Showcase: The Ranch at Laguna Beach

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Discover how NAVIS can help your property grow direct revenue.

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"With NAVIS, more time can be focused on the guest."

Leah Kolb, Director of Revenue
Destination Hotels & Resorts

"NAVIS has had a tremendous impact on our property and allows us to maximize revenue."

Connie Bostwick, Reservation Manager
Ambassador Hotel Milwaukee

"We have developed a more personal relationship with our guests and are able to increase revenue capture through outbound calls."

Gerri Lynch, Assistant General Manager
Embassy Suites La Quinta Hotel & Spa