NAVIS Client Success and Strategy

Strategy and Stewardship to Maximize your ROI


We’ll Make Sure You’re Firing on All Cylinders.

When we build something, we want to make sure it works. For this reason, each NAVIS client is assigned a dedicated Client Success Strategist (CSS) to work closely with you and your team. As a knowledgeable set of eyes and ears on your business, they help your reservation sales, marketing and revenue teams work more efficiently together to maximize your direct booking revenue.

A Single Point of Contact

Wouldn’t it be nice to have one person to contact regardless of your needs? With NAVIS, your CSS is your dedicated resource to ensure you’re getting the right answers at the right time and extracting maximum value from our partnership.

Get the Most Out of Your Direct Booking Strategies

With a Net Promoter Scores over 70, the CSS ensures your team is fully utilizing the NAVIS suite of products and highlights strengths, opportunities and action items that will have the greatest impact on your direct booking revenue.

Meet and Exceed Your Budget Goals

Quarterly business review and twice monthly meetings ensure reservations, revenue and marketing teams are meeting budgetary and KPI goals, while driving maximum incremental revenue throughout the year.


Business Analytics and Insights

Your CSS will assist with additional analysis of your business to make sure your business is set for success. This includes staffing analysis, lost opportunity analysis, year-over-year analysis, annual reviews, and competitive set analysis.

“For me it’s the Client Advocates like Sara that back me up and always have new ways to keep me on track and look at data to improve.”

– Stacy Blois, Revenue Manager, The Broadmoor Hotel