The Value of a Hospitality Coach to Guide Your Tech

Having great technology is one thing but having a strong data-minded strategist to make sure you’re getting the most out of the technology is another. Most technology companies don’t have an expert to coach you on your tech. There is usually a client service representative, whose key role is to interact with customers to handle complaints, process orders, and answer questions. But there’s a big difference between client service and client success.

Often technology is only as effective as the strategies implemented to put it to work. In this guide, we share key considerations and questions to ask tech vendors about stewardship when considering a new technology for your hospitality business.

• How do they define client service and client strategy?
• Do they review performance with you or your whole team?
• Do they provide insights to drive your business?
• How is their customer satisfaction?