Tuesday, March 2

10:00 am PT


10:15 am PT

Keynote Speaker: Chip Conley

A rebel hospitality entrepreneur and New York Times bestselling author, Chip Conley disrupted his favorite industry… twice. At age 26 he founded Joie de Vivre Hospitality (JdV), transforming an inner-city motel into the second largest boutique hotel brand in America. He sold JdV after running it as CEO for 24 years, and soon the young founders of Airbnb asked him to help transform their promising start-up into the world’s leading hospitality brand. Chip served as Airbnb’s Head of Global Hospitality and Strategy for four years and today acts as the company’s Strategic Advisor for Hospitality and Leadership.

10:55 am PT


11:00 am PT

What Just Happened? Takeaways from 2020 that Actually Matter and How to Move Forward Successfully.

No more hand-ringing. In this session, our panel will discuss the most important takeaways from 2020 and how to set your business up for success and thriving in the future. We dive into the creative strategies and tactics from hoteliers and vacation rental managers that drove guest engagement and bookings in a year of weird.

11:25 am PT


11:30 am PT

Fight – Move – Float: Change your Hotel’s “Posture” to Give Yourself the Best Chance of Surviving and Thriving.

How to know the right moves in the heat of the battle. This expert-led discussion will provide advice for pivoting your property based on market demands and conditions. We will dive into what your team needs to do when circumstances change or environmental disasters strike. Our experts will walk through a checklist of all you need to do from a leadership standpoint. Gain new tools and practices to put in place for when demand is slowing and spiking to sustain your business during disruption.

11:55 am PT

Big Break

12:10 pm PT

Work From Anywhere: How to Manage and Motivate Teams with a Fully Remote Model

The way we work continues to flex. Some teams are back in the office, and others feel more comfortable at home. We will discuss how to capitalize on the transition from all together to fully remote to a mix of work styles. 

12:35 pm PT


12:40 pm PT

The Psychology of Connecting with Guests Through the Voice Channel

Why is the rise of the voice channel important? Our speakers will give advice on using tools like empathy, enthusiasm, and active listening for voice agents, so they can connect deeper with guests and how this translates to more sales & repeat bookings.

1:05 pm PT


1:10 pm PT

Nailed It: Strategies that Performed Super Well this Last Year

An overview of product successes this year from SCA and other NAVIS guided Outbound solutions like Marketing Suite, lifecycle, combining all of our tactics and strategies, overall successes within our client base.

1:35 pm PT


1:40 pm PT

A Leaders Guide to identifying employee needs and preserving well-being to drive productivity during turbulent times

With unpredictable demand and leaner teams, how do you help your team stay focused on the right tasks and use automation to do less with more? In this session, you will learn how to identify when your team has stretched too hard, and how to address and relieve burnout.

Wednesday, March 3

10:00 am PT

Executive Panel

Top hospitality leaders will discuss the state of the industry, learnings from the past year, and where 2021 will take us.

10:45 am PT


10:50 am PT

3 Ways Hotel Can Beat OTA’s in 2021

This year, hotels have a unique opportunity to reclaim share from the OTAs. As demand for travel returns, guests will be increasingly looking to your direct channel for answers before they book. So how do you capitalize on your natural advantage over third parties as the source of truth?
In this presentation, Triptease’s Charlie Osmond will explain the 3 key battlegrounds for beating the OTAs in the year ahead. Join him to discover:

– Why COVID-19 has changed mobile forever
– How to flip OTA guest relationships
– How to create pricing consistency to win each booking

11:15 am PT


11:20 am PT

Insight Into the New Traveler Tribes: Emerging Traveler Segments and How to Target Them

New guest segments that have emerged as a result of the pandemic – new behavioral and psychodemographics. Hotels and Vacation Rental managers are now accommodating travelers like the flexcationer, the woodsmen, and vagabonds. In this session, we will discuss how traveling behaviors are shifting and how hospitality can adjust to target and book these new guests.

11:45 am PT

Big Break

12:00 pm PT

Power of Segmentation: Blasting is a Thing of the Past

International and flight travel is slow to return. In this session, we will discuss how properties are attracting their drive markets and seeing creative revenue opps and direct booking strategies.

12:25 pm PT


12:30 pm PT

Can’t Touch That: Guest Service & Experience in a Contact-Less World

Automation and technology are quickly progressing, and the pandemic has exacerbated the need for more contactless advances on-property. In this session, we discuss how to make personal connections and deliver quality guest experiences as guests go contactless.

12:55 pm PT


1:00 pm PT

NAVIS Product Innovation with Bryan Turner, Head of Product and Kishore Bhattacharjee, Head of Engineering

1:25 pm PT


1:30 pm PT

Reimagining Revenue Management: Creative Ways to Make Data Driven-Decisions with Unpredictable Demand

With less historical data to help forecast in a downturn, revenue managers and revenue teams are having to get creative with their strategies. Our panel of experts will discuss how they are planning for the unpredictable and winning.

2:05 pm PT

NAVVIE awards 

We will celebrate the successes of NAVIS clients who went above and beyond in 2020.