webinar
Where Tech Meets People: Humanizing The Guest Experience
Chat tools, automated emails, phone trees, social media, and texting are just a few of the many ways that guests are choosing to interact with hotels and vacation rentals. These automated methods have the potential to save valuable time for busy staff, but could you be losing control of your guest experience and causing your guests to book elsewhere?
Listen to NAVIS and Signature Worldwide dive into the risks you face by keeping your guests away from a live person. Walk away with knowledge on which tools you can leverage to build out successful sales communication to help bridge automated and live communication experiences, along with these key takeaways:
- How to give auto-responses a voice
- A look at labor impact vs. direct dollars
- Where do your guests go if you’re not answering with a real person?
Jen Sevrens,
Signature Worldwide
National Director of Sales
As Signature Worldwide National Director of Sales with over 20 years of hospitality sales and marketing experience, Jen is responsible for developing and maintaining relationships with hospitality organizations throughout the southern United States. She serves as a respected consultant to her hospitality clients, offering suggestions to increase revenue, and improve guest loyalty through training and business solutions.
Amir Rashid,
NAVIS
Solutions Consultant
Amir is a highly skilled SaaS Consultant with nine years of technical experience, adept at managing technology-based implementations, aligning technical solutions with business process objectives, and generating analyses that pinpoint incremental revenue growth opportunities. He has worked within multiple Hospitality focused technology organizations, and helped several businesses in Central Florida through his own digital consulting firm, SFG Consulting.
Kris Anderson,
NAVIS
Client Solutions Consultant
Kris spent 20 years working within the hospitality industry before joining NAVIS. She draws from this experience everyday as NAVIS Client Sales Consultant sharing with hospitality professionals insights to their business. Insights that work to increase direct revenue.