Where Tech Meets People: Humanizing The Guest Experience
Chat tools, automated emails, phone trees, social media, and texting are just a few of the many ways that guests are choosing to interact with hotels and vacation rentals. These automated methods have the potential to save valuable time for busy staff, but could you be losing control of your guest experience and causing your guests to book elsewhere?
Listen to NAVIS and Signature Worldwide dive into the risks you face by keeping your guests away from a live person. Walk away with knowledge on which tools you can leverage to build out successful sales communication to help bridge automated and live communication experiences, along with these key takeaways:
- How to give auto-responses a voice
- A look at labor impact vs. direct dollars
- Where do your guests go if you’re not answering with a real person?