webinar
The Rise of the Voice Channel Since COVID-19
The pandemic brought a shake-up to the industry in more ways than one. The voice channel provides guests the quickest ways to ask questions and address their travel concerns. With the voice channel on the rise YOY, it’s important to check-in on your strategies for capturing voice channel leads. In this mini webinar, we cover:
- Strategies for converting more voice channel leads
- The value of an unbooked lead
- Where your voice channel demand is coming from
Courtney Witherspoon,
NAVIS
Senior Solutions Strategist
Courtney Witherspoon has been involved in the hospitality industry for over 14 years, with a focus on reservations sales, management, marketing and training. Courtney came to NAVIS in 2010 after working for one of our Tahoe clients. A majority of her 10 years at NAVIS was spent assisting in building out the education department at NAVIS. Courtney has focused on and mastered the NAVIS Reservation Sales, Marketing and Analytics suites. With her extensive knowledge and experience, Courtney now serves as one of our Solutions Strategists.
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