The iconic Williamsburg Inn is a 5-star property in the heart of Virginia that caters to guests looking for a luxury experience entrenched in history. A few steps from the grand entrance, you’re likely to spot Martha Washington strolling the avenue or pass a horse-drawn carriage trotting down the street.

With NAVIS technology, Colonial Williamsburg Hotels were able to create a compelling outbound practice that empowered leadership to coach staff, track performance and course correct immediately. The result? Increased revenue and staff performance, across the board.

“Conversions have gone up by 10 percent since we’ve been with NAVIS,” said Michael Foster, Operations Manager. “And we now attribute 8% of our revenue to outbound.”