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In case you missed it: The Psychology of Connecting with Guests Through the Voice Channel

Voice Channel NAVIGATE

This year’s NAVIGATE Direct Booking Conference offered so many valuable insights from guest speakers and industry professionals that we’re spotlighting each session here so you don’t miss a beat!  

Today the focus is on our fourth session, The Psychology of Connecting with Guests Through the Voice ChannelEveryone needs a voice lesson once in a while – check out how to transform guests “on the line” into more sales and repeat bookings by:  

  • Embracing the power of voice  

Upwards of 60-70% of direct bookings come through the voice channel.  

  • Moving beyond a transaction 

Focusing on the voice sales experience can drive revenue by as much as 69%.   

  • Creating a strong voice culture  

Reservation sales conversion increases to 70% when your voice team is empowered with the right four behaviors.  

Hear Courtney Witherspoon, Senior Solution Strategist, NAVIS, Miranda Cubillas, Director of Reservations, Ojai Valley Inn & Spaand Rick Cazzell, Corporate Director, Reservation Sales Center, Canyon Ranch riff on these topics and much more so you can make your voice channel sing.