Today the focus is on our fourth session, The Psychology of Connecting with Guests Through the Voice Channel. Everyone needs a voice lesson once in a while – check out how to transform guests “on the line” into more sales and repeat bookings by:
- Embracing the power of voice
Upwards of 60-70% of direct bookings come through the voice channel.
- Moving beyond a transaction
Focusing on the voice sales experience can drive revenue by as much as 69%.
- Creating a strong voice culture
Reservation sales conversion increases to 70% when your voice team is empowered with the right four behaviors.
Hear Courtney Witherspoon, Senior Solution Strategist, NAVIS, Miranda Cubillas, Director of Reservations, Ojai Valley Inn & Spa, and Rick Cazzell, Corporate Director, Reservation Sales Center, Canyon Ranch riff on these topics and much more so you can make your voice channel sing.