What Just Happened? Takeaways from 2020 that Actually Matter and How to Move Forward Successfully

In case you missed the NAVIGATE Direct Booking Conference, or want to take a deeper dive into a few of your favorite sessions!    

Our first session, What Just Happened? Takeaways from 2020 that Actually Matter and How to Move Forward Successfully,  explores the creative strategies and tactics hoteliers and vacation rental managers used to drive guest engagement and bookings in a year of weird. Here are just a few thought-provoking questions we compiled from this session: 

  • What status does your property convey when you’re identified as THE local expert?

  • How can you reimagine your people, processes and resources?

  • What can hotels learn from vacation rentals when it comes to creating remote work and learning spaces?   

  • How can you instill trust as travel bounces back?  

Listen to Caryl Helsel, Founder, and CEO of Dragonfly Strategists; Ryan Lynch, Business Development Executive, Industry Partners at STR; and Ed Ulmer, CEO of Barefoot Technologies weigh in on these topics and much more. And if you appreciate a good hospitality meme, we dig into some Navigate Conference-themed ones in this blog post!