Power houses unite to help hotels drive direct bookings & maintain stellar online reputations
Bend, Oregon (February 17, 2021) NAVIS, the #1 direct booking platform in hospitality, today announced a strategic partnership with ReviewPro, part of the Shiji Group, the world leader of guest intelligence solutions.
Enriching guest feedback with CRM data helps hoteliers make intelligent improvements that create remarkable guest experiences, increase direct bookings, and boost occupancy and revenue. Both companies are aligned in the effort to leverage technology solutions to break down data silos, and empower accommodation providers to improve the guest experience, nurture relationships, and cement guest loyalty.
“The NAVIS and ReviewPro partnership brings together two hospitality companies focused on protecting the customer experience at all touch points and nurturing long-term relationships with guests,” says Kyle Buehner, CEO, NAVIS. “Our philosophies are aligned – which is to keep the direct connection alive and thriving.”
Guest intelligence and direct booking tools like NAVIS and ReviewPro are critical to loyal, repeat bookings and to maintaining a personalized guest experience, before, during and after a stay. The feedback loop between CRM and reputation management is a critical one that ensures hoteliers and vacation rental management companies maintain a personal relationship and stay in close contact with guests after check out, making sure their feedback is addressed on a personal level – whether that be a rave review or suggestion for improvement.
“Trust and loyalty are more important than ever, and solutions like those provided by NAVIS and ReviewPro allow hoteliers to understand and best serve guests at every stage of the journey,” says Michael Kessler, CEO of ReviewPro, “Hotel brands are looking for ways to protect their bottom line, and partnerships like these go a long way to support business intelligence and financial growth.”
For hospitality professionals, getting and keeping profitable guests is tougher than ever. NAVIS is the leading direct booking platform for hospitality, with proven solutions that help Reservations, Revenue Management, and Marketing truly operate as one team, and make more money. For more information, visit: www.naviscrm.com.
ReviewPro, part of the Shiji Group, is the world leader of Guest Intelligence solutions, with more than 60,000 hotels in 150 countries. ReviewPro’s Global Review Index™ (GRI), the industry-standard online reputation score, is based on review data collected from 175+ OTAs and review sites in 45+ languages. The company’s cloud-based Guest Experience Improvement Suite includes Online Reputation Management, Guest Satisfaction Surveys, and Auto Case Management. ReviewPro also provides an AI-driven innovative Guest Experience Automation™ product to automate guest experience management for hotels. These tools and processes enable clients to prioritize operational and service improvements to deliver better guest experiences and increase guest satisfaction, online rankings, and revenue. For more information please visit: www.reviewpro.com.
Senior Director, Marketing