Can’t Touch That
Guest Service & Experience in a Contact-Less World
If you attended Navigate virtually this year, you were undoubtedly captivated by the insights from this session. And if you missed it or if you’d like to take part in this illuminating session again, we’re pleased to announce that you can now view it on demand.
Automation and technology are quickly progressing, and the pandemic has exacerbated the need for more contactless advances on property. Join in on this spirited conversation with hospitality leaders, Tina Newman, Matt Bailey, Laure Briançon-Rouge, and Andy Steinberg as they discuss how to make personal connections and deliver quality guest experiences as guests go contactless.
In this, no on-demand virtual Navigate session the panelists share techniques and consideration for connecting with a guest at key stages during their stay including:
- Marketing, booking, and pre-arrival prior to the guest stay
- Consideration for the check-in process
- Touchless techniques for staying in touch during their visit
- Preparing for pre-departure