10 Dos & Don’t for Your Call Center
A Guide for Hoteliers & Vacation Rentals
First impressions matter, especially in the hospitality business. The guest experience doesn’t start when the guest first sets foot on the property; it starts with the first interaction with your property. And, in many cases, that happens with the reservation’s agents in your call center.
Establishing great call center protocol standards is one of the most important things you can do for the guest experience and your brand’s reputation. In our latest guide, we share a few essential dos and don’ts to make sure you start your guests’ experiences off on the right foot.
Download the guide now for essential call center tips and tactics including:
- Hiring the right agents
- The importance of call scoring
- Protecting guest privacy
- The 7 “must-haves” for every reservation phone call